Return and Refund Policy

NetCount is a cloud-based bookkeeping and financial management software delivered through a subscription model. Because access to the Platform’s digital features is activated immediately upon subscription, refunds are subject to the specific conditions outlined in this Policy.

NetCount provides eligible new users with a seven (7) day free trial. During this period, users may evaluate the Platform and its features prior to committing to a paid subscription. No payment is required during the trial period unless otherwise stated in a promotional offer. Users are strongly encouraged to fully explore the Platform during the trial before purchasing a subscription.

The current subscription plan is:

Basic Plan: ₱1,999 per month — Includes full access to the following features:

• Sales Tracking
• Expense Tracking
• Automated VAT and Tax Computation
• Dashboard and Analytics
• Multi-Branch Management
• Client Portal Access
• File Attachments and Document Storage
• User and Permission Control
• Mobile Application Access

Subscription fees are billed in advance and are non-transferable.

As a general rule, all subscription payments are final and non-refundable once payment has been successfully processed and access to the Platform has been activated. Refunds will not be issued for:

• Partial use or non-use of the subscription period
• User dissatisfaction following continued use of the Platform
• Changes in the user’s business circumstances or needs
• Lack of familiarity with Platform features
• Failure to cancel a subscription before the renewal date
• Temporary internet connectivity issues outside NetCount’s control

Refunds may be considered on a case-by-case basis under the following circumstances:

A. Duplicate Payment

A user is charged more than once for the same subscription period due to a billing system error.

B. Unauthorized Transaction

A payment is processed without the user’s knowledge or authorization, subject to verification and investigation by NetCount.

C. Verified Technical Failure

A confirmed system error on NetCount’s part prevents the user from accessing the Platform for a substantial portion of the billing period, and NetCount is unable to provide a reasonable remedy within a reasonable timeframe.

D. Accidental Overbilling

NetCount charges an amount greater than the applicable published subscription fee.

Eligibility for a refund shall be determined solely by NetCount following a review of the circumstances of each request.

To request a refund, users must submit a written request by email to:

inquiry@netcount.online

The request must include the following information:

• Full Name
• Registered Email Address
• Subscription Plan and Period
• Date of Payment
• Proof of Payment (e.g., receipt, bank statement)
• Detailed Reason for the Refund Request

NetCount may request additional documentation or information to process the request.

Refund requests will be reviewed within fifteen (15) business days from the date all required information is received by NetCount. NetCount reserves the right to approve or deny any refund request based on the outcome of its investigation. Users will be notified of the decision via email.

If a refund is approved:

• The refund will be processed using the original payment method whenever possible.
• Processing times may vary depending on the payment provider, bank, or financial institution involved.
• NetCount shall not be liable for delays caused by third-party payment processors or financial institutions.

Approved refunds may take up to thirty (30) business days to reflect in the user’s account, depending on the payment channel used.

Users may cancel their subscription at any time by accessing their NetCount account settings or by contacting customer support. Upon cancellation:

• Future subscription renewals will be stopped.
• No refund will be issued for the current billing period already paid.
• Access to the Platform will continue until the end of the current paid billing period, unless the account is terminated for other reasons.

NetCount may offer promotional rebates, referral incentives, and marketing campaigns from time to time. Current promotions may include:

• 100% subscription rebate for the first three (3) months, subject to eligibility and promotional terms.
• Referral rebates for qualified user referrals.

All promotional rebates:

• Are subject to separate promotional mechanics and eligibility criteria.
• Cannot be converted to cash unless expressly stated otherwise by NetCount.
• May be suspended, modified, or discontinued at NetCount’s sole discretion.
• May be revoked if fraud, abuse, or manipulation of the program is detected.

NetCount reserves the right to reject refund requests and to suspend or permanently terminate accounts found to be involved in:

• Fraudulent or bad-faith refund claims
• Payment disputes filed without legitimate basis
• Misrepresentation of facts in connection with a refund request
• Abuse or manipulation of promotional programs

NetCount reserves the right to amend, update, or modify this Return and Refund Policy at any time. Updated versions will be posted on the Platform and will take effect upon publication unless otherwise stated.

For refund requests, billing inquiries, or questions about this Policy, please contact:

NetCount
GF, Unit 119, Ciannat Complex
Marcos Highway, Brgy. Mayamot
Antipolo City, Rizal, Philippines
Email: inquiry@netcount.online
Phone: 0917 177 9029
Website: https://netcount.online

By purchasing a subscription or using NetCount’s paid services, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.